1.1.1 Check your phone type
1.1.1.1 Android
1. Android App can be downloaded from Google Play. Android App is compatible with Android 6 and above. If: Yes: Contact technical support. No: Update your smart phone system
2. Check if your phone is in this compatibility list: (List available to 1.1.3) Yes: Go to 1.1.2 No: We recommend you change a smart phone in the list. Contact technical support.
1.1.1.2 iOS
1. IOS App can be downloaded from App Store. IOS App can be used on iphone 6 and above, compatible with IOS 13 and above. If: Yes: Contact technical support. No: Update your smart phone system
2. Check if your phone is in this compatibility list: (List available to 1.1.3) Yes: Go to 1.1.2 No: We recommend you change a smart phone in the list. Contact technical support.
1.1.2 Check if you have updated your smart phone system.
Yes: We test all apps on new Phone System Software, including public betas, after a new phone type is released. It may take some time to complete the testing and update the app to be fully compatible with a new phone type. We recommend checking our compatibility list before installing our App on your smart device. Contact technical support. No: Check your smart phone system version, if it is above Android 6 and IOS 12. If: Yes: Contact technical support. No: Update your smart phone system
1.1.3 Compatibility List.
(we will continue to update this list): Samsung: Galaxy S8, Galaxy S8 Plus, Galaxy S9, Galaxy S9 Plus; VIVO: NEX, X21; OPPO: R17, R17Pro, A72; OnePlus: 6; Huawei: Mate10, Mate10 Pro (and above), P10, P10 Pro (and above), honor 9 series, honor 10 series; Xiaomi: 8 series, MIX2 series, Redmi 9A;